Awesome Restaurant - Feedback Works!
This is the story of what customer service SHOULD be about.... Our chess club is a couple doors down from Spaghetti Warehouse - located at 36 W. 5th Street, Dayton OH. My sister helps me out frequently during the club's open hours (not to mention all the cleaning she does during the club's closed times) .... and of course, we tend to get hungry at odd moments (every 37 seconds in my estimation). This evening sis walked down to the restaurant - and got her usual soup-and-salad. Now mind you - this is the same thing she always orders - carryout or dining in. Soup and salad has always been accompanied with a loaf of their wonderful sourdough bread. When she got the order, she looked inside the bag and commented "I'm sorry - but the bread wasn't included". Conversation went somewhat like this: "It doesn't come with the bread". "But I've always ordered soup and salad and there's always bread with it" "You must have been mistaken...